Data Collection and Purpose of Processing
When visiting our website or placing an order, you may be asked to provide personal information (first name, last name, email address, shipping address, phone number, etc.) to help us deliver the best possible service.
Any personal data you provide is kept strictly for purposes related to your transactions with us, communicating for size verification (as our products are handmade to order), and improving our services. Your data will not be used by any third party unless required by law or necessary for the fulfillment of your order.
Data Sharing with Third Parties (Order Fulfillment)
To process and deliver your purchase, BLACK DIAMOND shares only the strictly necessary data with our trusted strategic partners:
- Shipping & Postal Carriers: Delivery information (full name, address, phone number, email) is shared with DHL Express (via the DHL Express Commerce platform) or Hellenic Post (ELTA) to generate shipping labels and complete delivery.
- Payment Gateways: Financial and payment details are processed exclusively by your selected payment provider (Stripe, Klarna, PayPal, or Piraeus Bank). BLACK DIAMOND does not store and has no access to your credit card information.
Security and Access
Every reasonable technical and organizational measure has been implemented to secure your data. Access to your personal information is strictly restricted to authorized employees and affiliated partners under binding confidentiality terms, ensuring that your data undergoes no unlawful processing.
Your Rights Under GDPR
At any time, you retain the following rights in accordance with EU regulations [📄 4]:
- Right to Access & Information: To know what data we collect, why we collect it, and how long we retain it.
- Right to Rectification: To request corrections to inaccurate or incomplete information.
- Right to Restrict & Object: To limit data processing or opt-out of marketing communications.
- Right to Data Portability: To request the transfer of your data to another organization.
- Right to Erasure (“Right to be Forgotten”): To request the deletion of your personal data, provided it is no longer required for active order fulfillment or legal/tax compliance.
Contact Information
If you wish to exercise any of your data protection rights, please contact us at: info@blackdiamond.com.gr.