General Terms & Corporate Identity
The Black Diamond online store operates under the terms and conditions of the legal entity:
- Company Name: S. LAZARIDIS & CO L.P.
- VAT Number: EL802306649
- Competent Tax Office: KALLITHEA
- General Commercial Registry No (GEMI): 17403680100
- Registered Address: 133 Aristeidou Str., Kallithea, P.C. 17672, Greece
BLACK DIAMOND reserves the right to unilaterally modify or renew these terms and conditions of transactions made through its online store. BLACK DIAMOND undertakes the obligation to inform users of any modifications or changes through this website, displaying the effective date at the top of the text. It is clarified that changes to the terms do not affect orders that have already been placed and confirmed.
Provided Information & Products
BLACK DIAMOND is committed to the completeness and validity of the information presented on the website blackdiamond.com.gr, both regarding the essential characteristics of the products (which are handmade to order) and the accuracy of the services provided, subject to any technical or typographical errors that may have occurred unintentionally or due to website downtime caused by force majeure.
Limitation of Liability
BLACK DIAMOND guarantees timely notification to final consumers regarding the potential unavailability of products or raw materials. The online store bears no liability for any technical problems users may encounter while accessing or using the website. Furthermore, BLACK DIAMOND bears no liability for acts or omissions of third parties (including payment processors and shipping carriers) and particularly for unauthorized third-party interventions in products, services, or information.
Intellectual Property Rights
The website blackdiamond.com.gr is the official web portal of BLACK DIAMOND. All website content, including images, graphics, photographs, leather goods designs, texts, and products, constitutes the intellectual property of BLACK DIAMOND and is protected under the relevant provisions of Greek Law, European Law, and international conventions.
Names, images, logos, and distinctive features representing BLACK DIAMOND are exclusive trademarks of the company and are protected by trademark laws and unfair competition regulations. Their appearance on the website shall in no way be construed as a transfer or assignment of a license or right to use them.
User Obligations
Users of the website blackdiamond.com.gr agree that they will not use the platform or online store to send, publish, or transmit by any means any content that is unlawful, harmful, offensive, defamatory, or violates the privacy and intellectual property rights of third parties. The use of malicious software (viruses) or software intended for collecting or storing other users’ personal data is strictly prohibited.
Transaction Security & Customer Identification
BLACK DIAMOND takes all necessary measures using the most advanced methods to ensure your maximum security. The credentials used for your identification are your email (username) and your personal secret security code (password). You are solely responsible for maintaining their confidentiality. In case of loss or leak, you must notify us immediately.
- Controlled Access (Firewall): Access to our systems is controlled by modern security systems, preventing unauthorized access.
- Encryption: Information exchange and data processing are based on modern encryption protocols (SSL/TLS), ensuring the strict confidentiality of your transactions.
- Authentication: User account pages for updating personal information (order history, account settings, address books, etc.) require the user to be securely authenticated using their username and password.
Transaction Confidentiality
Maintaining confidentiality is a matter of course. The same basic principles governing traditional commerce also apply to e-commerce. All information transmitted by the user/visitor to blackdiamond.com.gr is confidential, and BLACK DIAMOND has taken all necessary measures to use it only to the extent deemed necessary within the framework of the services provided.
Some of the measures taken include:
- Only authorized employees have access to your transaction information and only whenever necessary, e.g., to process your orders.
- BLACK DIAMOND does not disclose customer details or transaction history unless it has written authorization from them or if required by a court order or decision of another public authority.
- In the event that BLACK DIAMOND utilizes third parties to support its systems (such as payment gateways and shipping carriers), it ensures the protection of personal data and confidentiality.
- For your own security, you must also treat all information provided through the service as confidential and secret and refrain from disclosing it to third parties.
Purchasing & Order Process
In our online store, you can find a wide range of premium leather goods. Our goal is to ensure your navigation is quick and effortless. If you are looking for something specific, you can use the website’s search function.
BLACK DIAMOND makes every effort to provide high-quality services. However, errors in pricing or minor product characteristics cannot be ruled out. If you notice that a product is offered at an unusually low or high price relative to its market value, please contact us before placing your order.
Order Tracking & Notifications
Upon placing your order, you will receive an automated email detailing your purchase. Throughout the progress of your order (size verification, start of tailoring, shipment dispatch), you will receive a series of automated email updates.
In the event of any pending issues during the fulfillment of your order, we will contact you:
- Within Greece: By phone using the contact details provided.
- International: Via Email, WhatsApp, or Viber.
Receiving these updates is a prerequisite for the correct fulfillment of your order. It is your obligation to inform us without delay if you do not receive these related emails.
Delivery Timelines
Our products are delivered as quickly as possible. Since the majority of our premium products are Handmade to Order, specific preparation and delivery timelines apply, as detailed in our “Shipping Policy” (5-7 business days for Greece, 7-9 business days via DHL Express [📄 1, 📄 2], and 10-14 business days via Hellenic Post). In any case, delivery shall not exceed thirty (30) days from the final confirmation of your order and size measurements, except in specific cases of force majeure.