General Terms & Conditions
COMPANY IDENTITY
Company Name: S. LAZARIDIS AND CO L.P.
VAT No.: EL802306649
Tax Office: KALLITHEAS
G.E.MI. Number: 17403680100 (General Commercial Registry)
BLACK DIAMOND reserves the right to unilaterally amend or renew these terms and conditions of transactions conducted through its online store. BLACK DIAMOND undertakes to inform users of any amendments or changes through this website, indicating the effective date of the current version at the beginning of the text. Please note that changes to terms do not affect orders already placed and confirmed according to the procedure described herein.
Information & Products Provided
BLACK DIAMOND is committed to the accuracy, completeness, and validity of the information provided on blackdiamond.com.gr, regarding both the essential characteristics of the products and the accuracy of the data concerning the services provided. This is subject to any technical or typographical errors that may have occurred unintentionally or due to website interruptions caused by force majeure.
Limitation of Liability
BLACK DIAMOND guarantees timely notification to end consumers regarding product unavailability. Our online store is not responsible for any technical issues users may encounter when attempting to access or use the website related to the compatibility of their own infrastructure. Furthermore, BLACK DIAMOND bears no liability for acts or omissions of third parties, particularly unauthorized third-party interventions in products, services, or information available through the website.
Intellectual Property Rights
The website blackdiamond.com.gr is the official online store of BLACK DIAMOND. All content posted by BLACK DIAMOND—including images, graphics, photographs, designs, texts, services, and products—constitutes the intellectual property of BLACK DIAMOND and is protected under the relevant provisions of Greek Law, European Law, and international conventions.
The names, images, logos, and distinctive features representing BLACK DIAMOND and its online store are exclusive trademarks and protected by Greek, EU, and international laws on trademarks, industrial/intellectual property, and unfair competition. Their appearance on the website shall in no way be construed as a transfer or assignment of a license or right to use them.
User Obligations
Users of blackdiamond.com.gr agree not to use the online store to send, publish, or transmit any content that is unlawful, harmful, defamatory, or violates the privacy of others. Users must not transmit content that infringes on patents, trademarks, or copyrights, or contains software viruses designed to interrupt or damage computer hardware and software. Violation of applicable Greek and EU legislation through the use of this website may result in legal action.
Security
BLACK DIAMOND recognizes the importance of securing your personal data and electronic transactions. We take all necessary measures, employing the most modern and advanced methods, to ensure maximum security. All information related to your personal data and transactions is secure and confidential. The security of the BLACK DIAMOND Online Store is achieved through the following methods:
Customer Identification
To identify you, two credentials are used: your Username (e-mail) and your Personal Secret Security Code (Password). Each time you enter these, you gain secure access to your personal data. You may change your password as often as you wish. Your username (e-mail) cannot be changed directly. If you wish to change it, please contact us via our contact form so we can deactivate your current account and help you create a new one with a different e-mail address.
You are the only person with access to your information through these codes and you are solely responsible for maintaining their confidentiality. In case of loss or unauthorized disclosure of your password, you must notify us immediately; otherwise, BLACK DIAMOND bears no responsibility for the use of the secret code by an unauthorized person. For security reasons, we recommend changing your password regularly and avoiding easily detectable codes (e.g., dates of birth). Your password must contain at least 6 characters, including at least one number and one Latin letter.
Controlled Access (Firewall)
Access to BLACK DIAMOND’s network infrastructure is controlled and restricted by fully updated, modern security systems. These ensure that access is granted only to authorized users, preventing unauthorized entry and information leakage.
Encryption
BLACK DIAMOND’s infrastructure utilizes modern encryption protocols that enable the secure exchange of information through “tunnels,” preventing third-party access. This ensures that information arrives intact and that communication occurs only between the intended sender and recipient. As soon as a visitor enters any page of blackdiamond.com.gr, a unique, secure connection is established between the client (browser) and the server. Furthermore, all pages involving personal data processing (orders, account management, etc.) require user authentication via username and password.
Transaction Confidentiality
Confidentiality is a fundamental principle. The same standards that govern traditional commerce apply to our e-commerce operations. All information transmitted by the user/visitor to blackdiamond.com.gr is confidential, and BLACK DIAMOND has implemented all necessary measures to use it only to the extent required for the services provided.
Key measures include:
- Access to transaction information is restricted to authorized employees only when necessary (e.g., for processing requests).
- BLACK DIAMOND does not disclose customer details or transaction history unless we have your written authorization or if required by a court order or other public authority.
- When using third-party providers for system support, BLACK DIAMOND ensures the protection of your personal data and privacy through strict agreements.
- For your own security, you should treat all information provided through our services as confidential and avoid disclosing it to third parties.
Product Purchases
Product Navigation
In our online store, you can find a wide range of products and services. To facilitate your search, we have organized our products into main categories and subcategories, which are easily accessible on your screen. Our goal is to enable you to find any product within just three clicks. If you are looking for something specific, please use our “Smart Search” function to be directed straight to your choice.
Pricing and Product Information
BLACK DIAMOND makes every effort to provide high-quality services. However, errors in pricing or technical product characteristics cannot be ruled out. We cannot guarantee that the website will never experience downtime or that “human errors” will not occur during price updates or product listings.
For the security of your transactions and to avoid any inconvenience, if you notice a product offered at an unusually low or high price relative to its market value, we invite you to contact our Customer Service Department via our [Contact Phone] or the website’s email form before placing your order.
Payment and Order Process
We recommend visiting the Payment Methods section before making a purchase, where you will find essential information regarding the purchasing process.
Once you place your order, you will receive an automated email detailing your request. After our team processes the order, you will receive a second, confirmatory email listing the products that will be shipped to you. As your order progresses, you will receive further automated updates regarding its status.
Order Communication
In case of any outstanding issues during the fulfillment of your order, we will contact you via email or at the telephone numbers you provided during registration or checkout. These automated updates are a prerequisite for the proper processing of your order and cannot be deactivated. Please ensure that these emails can reach your inbox and keep them until the transaction is complete. If you do not receive these updates, it is your obligation to inform us without delay.
Delivery
Products are delivered as soon as possible and, in any case, within thirty (30) days from the conclusion of the contract. Exceptions apply to products with a status of “Pre-order,” “Expected Soon,” or “Upon Request,” for which there is a specific delivery notification.